Delayed or lost baggage

Don’t worry, over 95 percent of all lost luggage is found and delivered to you within the first five days after you’ve reported it. Damage on your luggage must be reported immediately, but no later than 7 days after receiving it. A delay of your luggage must be reported in writing within 21 days. Fill out a so-called PIR (Property Irregularity Report) in the arrival hall at the baggage claim desk (Lost and Found). If you’ve purchase luggage insurance, contact the insurance company immediately with your receipt. You will need to give a detailed description of your luggage. Photos of the most common types of suitcases and bags will help. For locked suitcases you will be asked for the key or combination of the lock in case of possible customs inspection.

If your luggage is lost, damaged or arrives late, you may be entitled to compensation of up to 1,350 EUR. However, airlines shall not be liable if they have taken all reasonable measures to avoid damage or if it has not been possible to take such measures. Compensation ideally happens within 30 days after reporting the loss.

Wenn Ihr Gepäck verloren geht, beschädigt wird oder verspätet ankommt, haben Sie möglicherweise Anspruch auf Entschädigung bis zu ca. 1.350 EUR. Fluggesellschaften haften jedoch nicht, wenn Sie alle vertretbaren Maßnahmen getroffen haben, um Schäden zu vermeiden oder wenn es nicht möglich war, solche Maßnahmen zu treffen. Innerhalb von 30 Tagen nach der Verlustmeldung wird idealerweise kompensiert.

A flat rate will be paid in accordance with the Montreal Convention. Regardless of the actual damage 1,350 EUR will be paid out in case of damage, destruction, loss or delay of checked baggage.

Emergency purchases: If your baggage is delayed, you can make emergency purchases. However, you should inquire through the airline first what exactly is included. Whether you purchase a toothbrush or underwear, always keep the receipts for such emergency purchases to be able to document the expenses.